Work with us

THE POSITION

This is a maternity cover role on a fixed contract until 31 December 2024. The primary responsibility for this role is marketing Original Diving to existing and new clients, in the UK and US. This will be a varied role that will encompass:

• Regular content writing for Original Diving websites
• Uploading of content, images and blogs to Original Diving websites, and liaising with the Dive Team on wider content creation
• Search Engine Optimisation, through on-site updates and outreach programmes
• Acting as the main liaison between the Marketing and Dive Sales teams.
• Assisting with ad hoc website development projects as an when required
• Creating and publishing regular and engaging Original Diving email newsletters
• Creating and publishing regular and engaging Original Diving Instagram posts
• Working closely with the PR team to come up with suitable press angles for Original Diving

MAIN ROLES

• A passion for diving and a good understanding of marine life
• Excellent writing skills with a creative flair
• Ability to juggle multiple tasks at any one time and work to deadlines
• Strong administration and co-ordination skills, with great attention to detail and a keen sense of taking pride in your work.
• Demonstrates initiative and enthusiasm, and the ability to multi-task
• Good communication, interpersonal and team-working skills
• Tech savvy, with a working knowledge of Microsoft Word and Excel
• Previous experience: 12 – 18 months of any or all the following: email marketing, SEO, direct mail, Social media.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

• Competitive salary and a benefits package including.
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

APPLICATION PROCESS

Applicants should send their CV and covering letter to Andy Smith at andy[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

Our Asia team covers destinations from India & Sri Lanka, to Japan, across Southeast Asia and into Australia and New Zealand, and we are seeking candidates with passion for, and knowledge of, these areas. We will consider people with solid general knowledge of the regions or people with specialised knowledge in sub-regions or countries. We are particularly interested in hearing from candidates with knowledge and experience of travel in Japan, Sri Lanka, India, Indonesia, Malaysia and Australia.

We are also interested in sales consultants who have experience or passion for product. As the sales team grows, there will be possibilities to take on product responsibilities for one or two countries within the region alongside the vast network of product experts in our parent company in France.

This position is a very hands-on role and the successful candidate will be passionate about Asia and Australasia, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

MAIN ROLES

Providing a high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SPECIFICS

• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless;
• Interaction with senior staff in Product Development and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our offering is the best it can be. There will be further opportunities to take responsibility for the product of one or two countries within your region.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of Asia & Australasia, with Japan, Indonesia, Sri Lanka, India, Malaysia and Australia as priority countries.
• A minimum of two to five years’ work experience. Experience of working in an Asia travel role at the bespoke end of travel is a benefit but not required. The key for us is passion and knowledge of the regions.
• Experience of having lived and worked in the region would be a benefit.
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

• Competitive salary and a benefits package including.
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Research trips overseas approximately every 12-18 months
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

APPLICATION PROCESS

Applicants should send their CV and covering letter to Alex Carey at alex.carey[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

This is a full-time role, and the successful applicant will be expected to work at least two, and ideally more, days in the office, located in Putney, London.

We are seeking a dynamic and results-driven Senior CRM Executive to lead our efforts in building and maintaining strong customer relationships, maximising customer lifetime value, fostering brand loyalty and enabling the acquisition of new clients through recommendations from existing clients. As a key member of our team, you will develop and execute innovative retention strategies to engage, delight, and retain our valued customers.

This position involves active implementation, generating leads for our Travel Consultants, while also providing the chance to suggest and execute your own strategies.

MAIN ROLES

• Transform first time bookers (particularly those from SS Sudan): into returning customers by pinpointing the motivation/trigger for their trip and suggesting comparable or complementary travel experiences.
• Retention Strategy Development: develop and deliver comprehensive retention strategies, including segmentation, that focus on increasing customer loyalty, repeat purchases, referrals and recognising clients when they refer new clients and reactivation of lapsed clients
• Plan, execute and optimise targeted communications (primarily email) to encompass various stages of the customer lifecycle, including triggered emails upon enquiry, booking, departure, return, birthdays and anniversaries. These initiatives will complement our regular weekly brand communications.
• Collaborate with marketing, sales, product, and customer service to understand holiday triggers, present captivating holidays concepts and ensure consistent messaging.
• Data Analysis and Reporting: Utilise data-driven insights to monitor the effectiveness of campaigns, track KPIs, and make recommendations for continuous improvement.
• Analyse data and feedback to enhance client profiles, and making sure profiles are kept up to date
• A/B Testing: Design and execute A/B tests to optimise campaign performance and customer engagement.

THE SUCCESSFUL CANDIDATE WILL BE...

• Someone with a marketing mindset
• Someone who ideally has experience in the travel sector, and if not they must have a passion for travel
• Someone happy to get involved on new projects and try new things
• Someone who is equally happy implementing as developing strategies
• Someone charismatic, curious, and who naturally cultivates connections
• Someone who has an aptitude for data analysis

RELEVANT EXPERIENCE

• 3 years+ experience in a similar role
• Excellent communication skills, written and oral, able to engage effectively with colleagues at all levels.
• Strong project management skills, well organised, with experience of working to tight deadlines.
• Pro-active, self-motivator and able to show initiative and to drive activity within deadlines.
• Good understanding and active experience in email marketing campaigns
• Experience in working with customer data, including permissions, data protection, GDPR, segmentation

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

• Competitive salary and a benefits package including.
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

APPLICATION PROCESS

Applicants should send their CV and covering letter to Andy Smith at andy[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

MAIN ROLES

The Service team is an integral part of the customer experience at Original Travel. The main aim is to work together with the Sales team and our clients and suppliers to deliver an exceptional standard of client service at all times. The key skills required to be successful in this role are organisation, attention to detail and the ability to work well with others.

SPECIFICS

The role is varied, and the team is growing and working in different ways to improve the service we offer but the main day-to-day tasks are as follows:

• Working within the Service team in all elements of the post-booking process from confirmation of the holiday to the client’s return. Main tasks include, but are not limited to, the following:
  • Checking flights are correct and emailing the ticketing team to issue the tickets
  • Booking seats on flights booked through Original Travel
  • Booking all airport services (meet & greet, lounge, etc.)
  • Uploading final documents and setting up the app
  • Queuing supplier payments and emailing remittances
• Becoming conversant and experienced with all external and in-house systems
• Attending some meetings from visiting suppliers to learn about the product
• Taking part in both internal and external training when required

RELEVANT EXPERIENCE

• High level of organisation and attention to detail
• At least two years’ experience in a similar role, ideally at a comparable travel company, but other industry experience will be considered
• Travel and product knowledge is desirable but not essential
• Knowledge of and experience of using Galileo or similar GDS is desirable but not essential
• Proven ability to deliver high quality results in a timely fashion
• Strong communication skills
• A personable manner

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

• Competitive salary and a benefits package including.
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Research trips overseas approximately every 12-18 months
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

APPLICATION PROCESS

Applicants should send their CV, covering letter and - if relevant - travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Alex Carey at alex.carey[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

Our Americas team covers both North America and Latin America, as well as the Caribbean and Antarctica, and we are seeking candidates with passion for, and knowledge of, these areas. We will consider people with solid general knowledge of the regions or people with specialised knowledge in sub-regions or countries.

We are also interested in sales consultants who have experience or passion for product. As the sales team grows, there will be possibilities to take on product responsibilities for one or two countries within the region alongside the vast network of product experts in our parent company in France.

This position is a very hands-on role and the successful candidate will be passionate about the Latin America and Antarctica, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

MAIN ROLES

Providing a high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SPECIFICS

• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless;
• Interaction with senior staff in Product Development and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our offering is the best it can be. There will be further opportunities to take responsibility for the product of one or two countries within your region.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of Latin America and Antarctica.
• A minimum of two to five years’ work experience. Experience of working in an Americas travel role at the bespoke end of travel is preferential. The key for us is passion and knowledge of the regions.
• Experience of having lived and worked in the region would be a benefit.
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

• Contractual freedom to commence employment
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Research trips overseas approximately every 12-18 months
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

APPLICATION PROCESS

Applicants should send their CV, covering letter and travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Oliver Rodwell at oliver[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

We have a strong heritage in Europe given that the initial proposition of the company was The Big Short Break, which focused a lot on Europe. Key regions of interest include: UK, Italy, Greece, Portugal, European ski destinations and Croatia. Detailed knowledge of the Nordic countries of Finland, Iceland, Norway and Sweden would be a benefit.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

This position is a very hands-on role and the successful candidate will be passionate about Europe, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. Remuneration and its related package will include a competitive salary and a range of benefits befitting such a position. We are inviting applications both externally and internally. Candidates need not be UK citizens.

MAIN ROLES

Providing high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly while at the same time setting the example for the support level team in the company; selling holidays to clients in the most effective combination of conversion, service, knowledge and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SPECIFICS

• Selling to clients via email, phone, letter and in person
• Producing, pricing and amending itineraries
• Generating bookings from new customers through all appropriate channels
• Maximising retention of existing customers
• Achieving and exceeding pre-set sales targets
• Overseeing your Service Team in the production of documentation for your clients
• Checking that welcome home packs have gone to your clients prior to their return
• Contacting clients on return, thanking them for booking with us, obtaining feedback and nurturing for next trip
• Expanding and developing existing product
• Maintaining and building relationships with suppliers and country tourist boards
• Researching and updating destinations, activity and hotel information
• Involvement in the product and pricing planning processes, including assisting purchasing team with the negotiation of improved supplier contracts
• The possibility of research trips
• Taking an active role in team meetings
• Participating in company events, sometimes outside office hours
• Supporting the marketing team with ideas for social media and PR requests

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of European destinations
• Experience of working in a Europe travel sales role at the bespoke end of travel is a benefit but not required and we will consider people without travel sales experience. The key for us is passion and knowledge of the region
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK
• All applicants should be willing and able to work in our office in Putney, London

BENEFITS

• Competitive salary and a benefits package including.
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Research trips overseas approximately every 12-18 months
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

Applicants should send their CV, covering letter and - if relevant - travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Harriet Harford at harriet[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

Our Africa team covers Africa as well as the Middle East and Indian Ocean (specifically Seychelles and Mauritius) and we are seeking candidates with passion for, and knowledge of, these areas. We will consider people with solid general knowledge of the regions or people with specialised knowledge in sub-regions or countries. We would be particularly interested in candidates with excellent safari knowledge and passion for Botswana, Kenya, South Africa and Tanzania.

We are also interested in sales consultants who have experience or passion for product. As the sales team grows, there will be possibilities to take on product responsibilities for one or two countries within the region alongside the vast network of product experts in our parent company in France.

We have a strong heritage in Africa with the region often proving the best-selling in the business. This position is a very hands-on role and the successful candidate will be passionate about Africa and the Middle East, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

MAIN ROLES

Providing a high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SPECIFICS

• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless; and interaction with senior staff in Product Development and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our offering is the best it can be.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of North and Sub-Saharan Africa, the Middle East and the Indian Ocean Islands of Mauritius and the Seychelles with the key destination list, as above, the priority.
• A minimum of two to five years’ work experience. Experience of working in an Africa travel role at the bespoke end of travel is a benefit but not required. The key for us is passion and knowledge of the region.
• Experience of having lived and worked in the region would be a benefit.
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

• Competitive salary and a benefits package including.
• 23 days annual leave, increasing one day per full year of service up to 30 days
• Research trips overseas approximately every 12-18 months
• Contributory pension scheme
• Cycle to Work scheme
• Private healthcare
• Travel insurance
• Sabbatical option after five years of continuous service

APPLICATION PROCESS

Applicants should send their CV, covering letter and travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Isabel de Galleani at Isabel[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.